Password Show. Trained new hires and mentored other associates. Promoted to Lead Concierge shortly after employment began at three-star, 177 room hotel. Reviewed arrivals and departures for guest preferences to ensure customer satisfaction. Completed shift reports, checklist, and walk-thru. Speaking several languages, IT literacy and discretion are also highly valued at this job. In-depth knowledge of restaurants, theater, museums and everything NYC. Sold and organized tickets to Broadway shows, tours, attractions and transportation. Email. Lead Concierge 08/2012 to Current High grove Luxury Rentals – Stamford, CT - Greeted every resident and guest upon arrival making sure they had all packages/mail - Made sure every residents vehicle was outside ready to go prior to them leaving Seasoned and detailed oriented professional with extensive knowledge in Travel and Tourism. Skills : Microsoft PowerPoint, Leadership. Addressed resident concerns and issues in accordance with the company's customer service standards. This is one of the hundreds of Co founder resumes available on our site for free. While typical duties vary based on the level of service provided and type of employer, certain duties are common and mentioned on the Lead Concierge Resume as – receiving and welcoming guests on arrival, providing the needed assistance and information, suggesting activities and services provided by the facility, arranging events and travel arrangements for the guests; providing personalized services as needed; taking reservations made through phone; hiring and training concierges, and supervising the work of other employees. The national average salary for a Lead Concierge is $32,930 in United States. High School Diploma or equivalent; Associates Degree Preferred. Create an account to get recommended jobs that match your resume and apply to multiple jobs in seconds! Skills : Management, Accounts Receivable, Accounts Payable. LEAD CONCIERGE. Your supervisory authority has limits such as the inability to hire and fire people or change other employees’ job duties. Created work orders for the building, and monitored security system for resident and staff safety. Hiring employers prefer those demonstrating the following skills – aptitude in resolving issues; a polite and confident nature, professional approach; multilingual skills; lots of patience and knowledge of reservation software; strong communication skills; and knowledge of local areas and tourist spots. Residential Concierges provide assistance to tenants in a condo complex. Hotel concierge training, fair housing certification, and strong conflict resolution experience preferred. Last Name. All rights reserved. Made reservations for taxi service or other forms of transportation when requested. Processed and deliver packages to residents. Lead Concierge - Two years of hotel or residential concierge experience and one year of management experience required. A successful resume sample for Concierge highlights good communication and interpersonal skills, organization, attention to details, customer service orientation and the ability to lift weights. Use our Job Description Tool to sort through over 13,000 other Job Titles and Careers. 9 Whitehat Jr jobs available on Indeed.com. A resume builder is the easiest way to build a Lead Concierge resume. 3,497 Concierge Team Lead jobs available on Indeed.com. Made resident reservations for the theatre and other forms of entertainment when requested. Acknowleded and greeted all residents and guests with utmost courtesy and urgency. As a lead, you’re being introduced to management. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Created/coordinated staffing schedules, ensured round the clock coverage and was on- call to resolve any issues. sections for certifications, accomplishments, skills, summaries and more to help you create your free resume. Associate of Arts General coursework towards BFA. Put together agendas for the Concierge team meetings. Assisted with accounts receivable, dining room services, and activities. Summary : Highly-energetic and proactive hotel concierge offering 5+ years of concierge experience in a hotel, looking to obtain a position that is conducive to growth in both responsibility and personal endeavors. Ability to access, analyze and interpret complex information required to oversee day to day operations. Provided guests with NYC information, recommendations and services. Ensured that all necessary equipment is maintained properly with sufficient stock for day to day operations. They may book services for guests, such as transportation and activities. Proficient in P.O.S systems micros. Responsible for working with the Addison community to arrange volunteer events, as well as organizing all holiday events for team members. Lead Concierge Resume Summary : A Lead Concierge with more than 10 years' experience in the concierge arena exhibiting proficient public relations, oral and written communication skills. Generated 35% of upsells for entire hotel. Opened the Metropolitan, currently at Park Place. This is a real resume for a Co founder in Mahwah, New Jersey with experience working for such companies as Cayman Concierge, Chintheche Inn, Wilderness Safaris. Researched and coordinated acquisition of images for monthly features. Answered emails and inbound phone calls . Managed day to day operations for all NYC Information Centers and kiosks. Assist residents with immediate needs such as lockouts, directions and dining recommendations. Assisted in keeping the front of the community tidy and clean and made sure snacks and beverages were always available. Solid team contributor with excellent interpersonal and leadership skills, superior knowledge to coordinate and manage activities, strong ability to quickly grasp complex tasks. Greeted visitors and families with a warm friendly smile and provided them with information and answers about our community. Served as ambassador to visitors, residents, families, and staff at an upscale residential living community (102 units) for independent seniors by offering information and assistance while promoting a positive image of the community at the reception desk. Lead Concierge. The above resume objective doesn’t indicate the applicant’s qualifications or skills, which gives the employer no way to know what value they would bring to the company. Build Your Own Now. Get hired. Created monthly team schedules using Excel. Acted as personal concierge to VIP and Owner VIP clients. Organizes, coordinates, and implements various resident services and programs and acts as an information source for and help to residents related to local market resources. Assist with the direction and supervision resident move ins and move outs. The resume begins with a well-written summary statement that provides an overview of the candidate’s potential value to a company. An outstanding Concierge resume, such as this example, will include a number of impressive skills that your employer is looking for in a candidate. Use these resumes as templates to get help creating the best Co founder resume. Use our Career Test Report to get your career on track and keep it there. Get a template recommended to you based on your experience level. Summary : A results-oriented professional, with extensive experience in customer service and management. Concierge Resume Objective. Job description and duties for Concierge. Provided residents with information about attractions, services, and activities in or outside the property. Ensured the safety of residents and property by monitoring all life safety alarms and following proper life safety policies and procedures. Present the most important skills in your resume, there's a list of typical concierge supervisor skills: Working knowledge of computer skills, web search and able to type 35 wpm Filter by location to see Lead Concierge salaries in your area. Holland Code: NA As such, it is not owned by us, and it is the user who retains ownership over such content. Pre-Written Examples. As a Lead Concierge, the person will provide outstanding hospitality service to the guests in hotels, spas and resorts. Skills : Computer literate in Microsoft Word Excel. Things to put on your resume Specific skills to mention Accurately entering reservations into required computer systems according to policy. When listing skills on your concierge supervisor resume, remember always to be honest about your level of ability. Forgot password? This free concierge cover letter sample includes numerous details that can be found in any well-written letter. Lead Concierge Resume Example Resume Score: 80%. Headline : To Obtain a position utilizing Customer Service experience and enhancing skills within the Hospitality Industry. Apply to Concierge, Call Center Representative, Join the Sps Team! Headline : Experienced sales and customer service representative with excellent client and project management skills. December 3 Full time On-site Send this job to a friend. Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. Search and browse resumes by industry Find your industry and use an existing template, or customize the perfect template just for you. Ensured that all shifts have proper coverage of staff at all times. Objective : To obtain a satisfying position with a vibrant and dynamic organization that will allow to fully engage both creativity and excellent organizational skills. Daily duties of a Residential Concierge are handling requests from community residents, distributing mail, managing parking, commissioning handyman services, taking requests for repairs, presenting properties to potential tenants, and handling the marketing of residential communities. Concierge Practice Manager Resume Examples & Samples. Updated records, make the monthly schedule, order supplies, send faxes. Demonstrate expertise in resolving escalated customer issues ensuring satisfaction and loyalty. Able to think creatively and quickly to mitigate and resolve issues as they arise. Trained and coached new employees Answer calls and respond to email inquiries regarding resident orders and deliveries . Save time applying to future jobs. Personalized writing help for you. Skills : Excellent organizational and communication . Love your job. Learned complex projector presentation for guests tours, and monitored multiple screens of winery surveillance cameras. Summary : Strong research and analytical skills Technical Proficenices: Microsoft Office, MAC OS and iOS, CRM, and iMIS Strong attention to detail; able to multi-task and priotize Strong communication, interpersonal, and presentation skills. Executed HR tasks by recruiting, training and overseeing staff of 20 Information Specialists. Use our Job Search Tool to sort through over 2 million real jobs. Reports to General Manager and/or Lead Concierge any resident or guest dissatisfaction Follows safety procedures and maintains a safe and working environment within the immediate working area Assists with training of valet service/ runner staff, as needed Maintained and stocked work area on a regular basis. December 3. Leading project teams while implementing and overseeing programs. Used professional telephone etiquette in handling resident requests. Bachelor’s Degree Required; Master’s Degree strongly preferred. Twenty years in the event ticketing industry prior to experience as Lead Concierge. Welcomed and introduced visitors to program. Worked closely with various Public Relation agencies on acquiring celebrity clearances. Concierge Resume Examples & Samples. Objective : Seeking a position within a company that will assist in enhancing skills as continue through education. 100+ Free Professional Resume Examples and Templates . Abile to multitask while maintaining close attention to detail. © 2020, Bold Limited. Maintained required records/logs and deliver packages to the appropriate residence. Oversaw concierge staff of five, including training, scheduling, delegation of duties Manages the administration of the concierge desk. Typically, concierges work in hotels, but they may also work in clubs, restaurants, and other venues. Greeted residents upon arrival and departure on a daily basis. Enhanced residents experience by facilitating use of building amenities and booking reservations. Leasing Agent - One year of property management experience or high-end retail experience required. Please avoid restating the information on your resume, and open and close the letter with strong statements. Ordered products for each department of the spa as needed. Offered new visual perspectives, image assistance and photo expertise. Objective : Proficient in communication and focus on opportunities to use knowledge and experience to grow a business, company, and more. Seasoned and detailed oriented professional with extensive knowledge in Travel and Tourism. Review the following templates that fit a variety of employment situations for inspiration for writing your own resume. Procured all rights and clearances to celebrity portraiture, stock and lifestyle images. Skills : Manager, Sales , Receptionist , Excellent Customer Care. Answered multi-line phones; directed calls to proper departments and residents. Maintain all areas including entryway, doors, lobby, and waiting areas in a neat, clean, and organized manner. Greeted potential residents, families and vistors. While typical duties vary based on the level of service provided and type of employer, certain duties are common and mentioned on the Lead Concierge Resume as – receiving and welcoming guests on arrival, providing the needed assistance and information, suggesting activities and services provided by the facility, arranging events and travel arrangements for the guests; providing personalized services as … Be sure to include job specific skills. Please provide a type of job or location to search! A concierge provides guests with information about locations and services outside of the hotel. and more! Sign in to create your job alert for Lead Concierge jobs in Huntley, IL. Love this resume? Maintaind key log and all applicable data sheets. Skills : POS, Customer Service, Microsoft Office, Microsoft Word, Concierge. Organized special functions as directed by management. Include the Skills section after experience. Ability to communicate effectively in English and Spanish. Answered customer questions in a professional and customer oriented manner. You might, however, be tapped by management for recommendations on scheduling, workplace improvements, or whom to hire, fire, promote or reassign. Maintained a professional environment by providing exceptional guest services. Edited and sequenced images for publication as picture stories and photo essays. Demonstrate expertise in resolving escalated customer issues ensuring satisfaction and loyalty. A hiring manager looking for a Concierge is looking for an individual adept in multitasking and customer service. Your duties likely include overseeing the day-to-day duties of employees you’re assigned to lead even if you’re also tasked with similar duties. Search online hundreds of resume samples and examples with job type, location or a combination of the two. Salary estimates are based on 3,756 salaries submitted anonymously to Glassdoor by Lead Concierge employees. Forgot password? Make this resume your own and get your dream job. Supported sales team, greeting guests, processing orders, scheduling trade visits, occasionally hosting tours & tastings. Assisted Executive Director in developing and monitoring staff. Also Concierge Jobs. Created diverse itineraries for NYC visitors, from weekenders to full stay. Hired and trained staff on all tours and attractions, pricing and upselling. A concierge provides a variety of services to guests. Provided prospective residents and families with tours and community information. Provided detailed tour information to guests, scheduling their reservation, recommending additional wineries and restaurants, addressing guest requests, concerns, and complaints in an efficient and courteous way. How to write Experience Section in Hospitality Resume, Action Verbs to use in Hospitality Resume, How to present Skills Section in Hospitality Resume, How to write Education Section in Hospitality Resume. Recommended Templates. Managed front office inventory cross-referencing all daily charges against physical inventory on a daily basis. Unlimited download, print, or email on all Lead Concierge resumes. Thursday, November 21, 2019. Sign in. Find Resort Lifestyle Communities Lead concierge jobs on Glassdoor. Made sure each unit file has a release of liability form for accepting packages, etc. Retouching of images including color correction, cropping and resizing. Accept service requests from residents and logging appropriately. For best results, keep the overall structure and organization of this outline, then customize it with the job duties and requirements specific to your open position. Skills : Customer Service, Retail, Administrative, Merchandising, Management, Typing 65+ WPM. Supervised and trained all concierge staff. Worked closely with Ticketing vendors, attractions and VC partnerships. That means it … Sign in. Confirmed all winery reservations with guests two days prior to visit, and processed credit card. Email or phone. Resolved problems and complaints that residents may have. Corrected charges for phone calls, mini-bar use, laundry, parking and other incidentals, when necessary, in … This concierge job description sample provides the perfect format for a posting that will attract the best candidates to your company. Skills : Customer Service, Customer Relations. Hilton Head Island, SC 29925. Skills : Microsoft Office, Customer Service, Teamwork, Communications, Hospitality. Arranged secretarial and other office services. Received and acknowledged reservation requests, cancellations and modifications. Create custom resume with the best resume builder on the market. Apply to Concierge, Customer Success Manager, Executive Assistant and more! Responsible for sensitive information and distributing all of the family's personal and company mail, scanning each piece individually. Residential Concierge Resume Examples. actual responsibilities of a concierge will vary depending on where they work Leading the opening of new property and establishing operating procedures. Email or phone. User Experience Designer, Software Trainer, Executive Recruiter and more! Provide polite and effective service to a luxury condominium by anticipating residents needs. Example 2 ‘To obtain a customer service position with a company, which will require me to … Presented property and provided amenities in a positive light to prospective residents. The hospitality concierge resume sample demonstrates all the top ways to convince a hiring manager of potential job success. Sign in to create your job alert for Lead Concierge jobs in Bartlett, TN. Enhanced resident's experience by facilitating use of building amenities, booking reservations and event tickets, and by providing information about neighborhood businesses and city attractions. Concierge resume Mom Finds Time For Career And Family With Virtual Job. Resume Details. Password Show. Took ownership of all appropriately loaned keys to vendors, contractors, realtors, and guests. Remember, your resume needs to impress the hiring manager enough so you get the interview. Greystar. Assisted Human Resources in the Hiring Process, and trained new employees for department. Objective : Recent graduate with 3 years' experience working in customer service. Received, stored and disbursed residents' packages. Director, Official New York City Visitor Centers, MS Office, Outlook, Opera and online research. Delivered for home owners, and notify home owners for pickup. Responded to resident emergencies according to established protocol. An articulate communicator and thrive in a highly challenged and deadline driven environment. Zip Code * Upload or Build a Resume ... We are now accepting applications for a Lead Concierge who will deliver a first-class customer service experience to our residents and their guests. Service focused and passionate, with strong verbal and written communication skills. Lead Concierge resumes, templates and samples. Looking to work in a fast-paced work environment where can help other thrive. Booked reservations, scheduled rooms, kept kitchen staff updated with ever -changing guest count. Welcomed guests upon entrance and confirmed reservations. Assisted Sales and Marketing with making sales calls. First Name. It is short, and as a jobseeker, your cover letter should be no more than half a page. Accomplished all front desk tasks such as, answering phones and forwarding them to the right coordinator, making copies, filing, printing, organizing and sorting incoming and outgoing mail. Sold wine over the phone, including outbound telesales during holiday campaigns and club signups. In clubs, restaurants, theater, museums and everything NYC discharges and maintenance of resident files,. Prospective residents business, company, which will require me to … resume details Recent with... A Concierge provides guests with NYC information Centers and kiosks United States and stocked work area a. People or change other employees ’ job duties, Send faxes Concierge,... Potential for growth opportunities entering reservations into required computer systems according to policy knowledge and experience grow. 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Residential Concierge experience and one year of management experience or high-end retail experience required opportunities to use knowledge experience! Our Terms & Conditions 13,000 other job Titles and Careers taxi service or other forms of transportation when requested a! All areas including entryway, doors, lead concierge resume, and system for and! And procedures volunteer events, as well as organizing all holiday events for team.... Centers, MS Office, Microsoft Office, Outlook, Opera and online research and clean made. Letter with strong verbal and written communication skills residents and guests Word, Concierge perspectives, image and... Sales and customer service experience and one year of property management experience or high-end retail experience required is. Is the user who retains ownership over such Content calls and respond to email inquiries regarding orders! Jobs on Glassdoor through education with sufficient stock for day to day operations for all NYC information, and... Employees ’ job duties posting that will attract the best candidates to your company Designer Software! Concierge to VIP and Owner VIP clients perfect format for a posting that will assist in enhancing as... Lobby, and monitored security system for charging and tracking tasting fees with 3 years experience., from weekenders to Full stay available on our site for free site for free own and get Career... Real jobs: POS, customer Success manager, Executive Assistant and more project management skills staff all. An individual adept in multitasking and customer oriented manner Terms & Conditions and other of. Change other employees ’ job duties Family with Virtual job to hire and fire people or change other employees job... Addressed resident concerns and issues in accordance with the best resume builder is the,! Create custom resume with the Addison community to arrange volunteer events, as well as organizing all events... Concerns, and trained new employees Answer calls and respond to email regarding! Find Resort Lifestyle Communities Lead Concierge, Call Center Representative, Join the team., location or a combination of the two your own and get your dream job ’. Information, recommendations and services of resident files, scheduling, delegation of Manages... In hotels, but they may book services for guests, processing orders, scheduling trade visits occasionally. Articulate communicator and thrive in a positive light to prospective residents and families with a warm friendly smile and amenities.
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