GO; Customer Support Videos. Their laptops do not last long, if you use them often, it will barley last you over a year before the battery starts acting up. This thread is archived. NOT EVEN A CUSTOMER AND I HAD A HORRIBLE EXPERIENCE. They will keep giving you more and more pointless 'troubleshooting steps' to avoid issuing you an RMA. The Razer Core X external graphic enclosure is incredibly versatile and compatible with Thunderbolt™ 3 systems running Windows 10 RS5 or later and Macs running macOS High Sierra 10.13.4 or later. WILL NEVER EVER EVER buy anything from this company ever again. Firstly, I paid for a label that had a misprint and was therefore rejected by Fedex. PLEASE BEWARE! I’ve contacted them straight away and after going through troubleshooting, I was finally offered to send the laptop back for repairs.Laptop returned back to me a few days later saying nothing is wrong and no work carried out.Problems carried on so contacted them again, and after going through all of the troubleshooting again, I’ve sent the laptop once more. The Xbox version of the Razer Kishi consists of two halves connected by a plastic-and-rubber strap. Pin by Lava Hot Deals on Lava Hot Deals US Razer blade . These are also software problems that came from razer synapse 3. Horrible. report. hey, I'm based in UK and have read your policy. @HeftyScunnert @Razer @RazerSupport 10 months in to my Razer Blade Pro 17 and the GPU is faulty and keeps becoming undetectable even whilst doing the most mundane tasks, have done everything with your tech support, but it's clearly a hardware issue. Razer Deathadder V2 – £35 from Currys PC World (down from £70) The latest version of Razer’s classic gaming mouse, the Deathadder V2 is another top-notch Black Friday bargain if the look of the G502 isn’t quite to your liking. Trying to send back an item for a refund? And my issue still isn't solved. It is now almost 2021. They said it was not a software issue. We apologize for any inconvenience and appreciate your understanding during this critical time. Check out the brand new Razer Gold. (UK) Support. They told me once the deposit is sent it cannot be refunded... so basically Razer stole from me. They released a synapse update that made all of my devises stop working with chroma or any of the customization options. I have never ever had such a bad experience and over £2,500 literally went to bin. Imagine if you lost the keys to your car and the car manufacturer said “sorry, that’s your fault. BUYER'S BEWARE. Kept repeating that will only cooperate with police and not me, and kept using PDPA to tell me they couldn't disclose anything to me when I wasn't even asking for any personal account details. Fitted with an adjustable, ergonomic lumbar support system, we’ve got your back when it comes to keeping you in prime gaming form. My devices are the razer naga trinity, razer kraken ultimate, razer black widow elite, none of which connect to chroma anymore.Update: the sent me an email asking if i had done all the basic stuff ie. Please make it right: fix it or replace it. Registration & Warranty. You have not fixed the issues/problems and it has been since Sept 24.4. Close. Not only can you reach out to support via Facebook (@Razer) and Twitter (@RazerSupport), but the company also has an active Reddit account. !I should have known better and looked on here before I spent my money with such a greedy garbage company. Anyway. New comments cannot be posted and votes cannot be cast. I started by messaging Razer’s Facebook page to ask ho… hide. However, upon contacting Qoo10, the money was immediately refunded with no questions asked. GO We manufacture razer headsets in Vietnam. It features a console-style ergonomic design for a comfortable handheld grip and clickable analog thumbsticks for greater accuracy and tactile feedback. STAY AWAY AND DONT PURCHASE ANYTHING FROM THESE CROOKS!!!! New comments cannot be … Never bought anything from this place, but still managed to have a horrible experience and bad customer service. Support. Your safety is our utmost concern.Your loyalty and continued support as our valued customer is highly appreciated. Made by redditors, for redditors, to discuss RΛZΞR products. Not send its customers through loop after loop of troubleshooting, this is something they need to be doing not me. I sent them the $100 and the next day as I was getting ready to package it my laptop started working again. We won’t sell you new keys, guess you’ll have to buy a new car!” That’s exactly what Razer did to me. The Razer Iskur’s lumbar support is engineered to prop up your posture and take pressure off your back, so you can maintain a form that allows you to game on, and on, and on. Release Date: 1583735920. My Razer laptop stopped working. From Razer Tech Support to Razer Customer Advocacy - shuttling between 2 ends and same old questions again. Complete garbage support, ive tried to reach out to them for a replacement dongle (usb) like 10 times (legit)they always talk it away and delay it, its so f***ing frustrating, stay away from this company, they dont care about their customers. Do yourself a favour and seriously don’t bother making an expensive purchase from them. Welcome to Razer Support We’re here to help Some Razer services are impacted and customers may experience longer than expected response time due to the unique circumstances COVID-19 has created. Can't find a solution? Razer UK phone number. This is beyond greedy and unethical and I will go to every corner of the net to warn people about this company until they disappear, because practices like this is scummy and I don’t want someone else to lose their hard earned money by giving it to these thieves. Razer gaming chair uk. Razer fails to stand behind their products and there fire customers to fix it. When asked to provide the appropriate receipt for the purchase they send me on yet another loop because i didn't send it in a pdf. Razer (Europe) GmbH Essener Bogen 23 22419 Hamburg, Germany Amtsgericht Hamburg HRB: 102467 Geschäftsführer: Min-Liang, Tan +49 (40) 4192 99300 Support Hotline Europe 00800-25233758 Monday - Sunday 09-18 CET Normally, support is available via live chat, phone, and ticket, but COVID-19 has reduced Razer’s support team for the time being (Image credit: Razer Cortex) Support. Told me since it is still under Razer warranty, to deal with Razer; I even purchased the extra warranty from Microsoft.Contacted Razer initially on Sept 24. Sent to razer RMA twice and still not fixed. Razer BlackWidow (2019) - Mechanical Full-Size Gaming Keyboard (Keyboard with Mechanical Razer Green Switches, Programmable Keys, Cable Management, RGB Chroma Lighting) UK Layout 4.7 out of … No worries, we have our Systems Team that can further check on the unit. It is a very expensive product.2. I need it for my every day essentials/work.3. Press Releases; Razer in the News; Press Contacts; Asset Database; x Box Contains. Sent in RMA 2x.It is now Dec 12.I am told by CS to contact tech support:I hope your day is as great as mine!We sincerely apologize for the inconvenience this has caused you. Total waste of time. WHICH company when they send a replacement asks you to send yours first. Support. You can also search the downloads library using the search field beside this text. Brazen is the uk’s premier gaming chair brand. Finally, I have tried calling Razer to speak with their European customers services department on two occasions, with the most recent attempt being today. Razer is the most accessible company on social media. Razer Kishi Design. I finally got through to a Michael, who kept me holding for 1hr 32min at which point I needed to take another call and hung up. Giving you excellent service is always a pleasure.Have a great day ahead!--------------------------------------If you are reading this Razer, I am very disappointed in your products, cs and company as a whole.1. Razer will not offer any genuine support for their products. Watch for help and advice on repairs, maintenance and assembly. Razer UK phone number. They play mind games and waste your time in hope that you will just buy the wireless charger. Contacted customer support for them to have me try a multitude of troubleshooting to fix the issue. It is now the 12th and i still have no idea if my order has been shipped or not and im starting to feel like Razer has simply taken my money and wont be shipping my mousepad to me at all which is extremely concerning to me and makes me feel a little ripped off, i have no clue if this is normal for the company to take so long when it comes to their shipping process but im worried and im considering canceling my order and hope that i can get my money back if my product still hasnt shipped to me. 1 comment. Service Centre UK. Razer warranty on laptops only last a single year. Get in on exclusive game deals, Silver rewards and more. Never again. I requested a replacement laptop because the old one is not usable. They have literally stolen my money. Contacted Razer again and been talking to them ever since and still not resolved. After that you are not able to contact support on the website, it simply asks you to ask the community, which advise you about the problems of buying a Razer laptop. The community is outraged. Product: Razer Blade Pro 4k OledPurchased: Microsoft Store Jan 13, 2020Order# ...597.Issue 1: coil whine/rattling since day one; minor but still annoying; got worse.Issue 2: screen will not turn on when put to sleep, when restarting.Contacted Microsoft support 2x. You do not seem to stand behind your products.5. My laptop gave me issues at the start of April of 2020. So 1. with the amount of money i spent on this mouse i expect it to work properly and when it doesn't i expect the company to handle the situation in a professional manner. We are so sorry to know that you still have issues on the laptop. Archived. Razer is known for their best-selling gaming peripherals, but the Razer Pro Click ditches the typical gamer aesthetic for high-quality ergonomics and elegant design perfect for the home or office. Workers are mistreated for labor exploitation. Razer Kishi is a premium gaming controller that fits many iPhone devices and is designed to bring console-level control to your mobile gaming. Razer … File downloads are categorized. For replacement parts and service centre locations in the UK. Clear proof of purchase from the retailer and you're complaining because it's not in a pdf. However after having done my research and seeing durability and support were lacklustre on their laptop devices, I decided to roll the dice about 24 months ago on the Blade 15 (GTX 1070, 4K panel version) - at the time a new refresh to Razer's 15.6" format and had great specs and design compared to the market. We excel because gamers rely on teamwork, are wicked problem-solvers and tenacious about reaching their goals, whether it’s beating a raid boss or launching a product. Horrible customer service. Called tech and they said send a $100 deposit for a diagnosis then send them the laptop. This time both screen and WiFi problems found but I was told replacement parts could take a month or longer so I was offered a replacement which I accepted as by this time 5 months past since I’ve purchased the laptop and sending it to Razer.Replacement unit took over a month to send to me. Laptops require a Thunderbolt 3 port with external graphics (eGFX) support. I’ve had a Razer Blade 15 which had screen and WiFi problems. Sigh... Only the latest review will count in the company's TrustScore. They will feign support and help a minority of cases for public image but thats it. Lost the USB dongle to my headphones and was told “sorry, not our fault so we won’t sell you a new dongle”. paid extra for faster delivery (UK GB store) , still dispatched via Fedex Economy, so dont bother with that save your money. I ordered a razer mousepad on the 7th of december and received a conformation email saying my order has been placed. You will never hear back from Razer. Razer Viper – £39 from Amazon UK (down from £50) Razer … Rzaer phones avoid, they will stop charging after some use and the only way to charge is via the razer wireless charging dock costing £60. Did you call on their support time, 13:00~16:00 german time? Razer is a company made up of gamers. IT DOESNT MAKE SENSE. We order a headset from razed after 3 days it’s not working.Someone told us on the chat that to be able to replace it we have to cut the wire and then send it back but after we cut it they said they can’t replace it.It’s a 145 pounds for God’s sake . The battery on my Razer Blade Stealth started bulging just after a year. They have great designs for their products, but the quality is absolute bottom tier. Web-based help and support for your Razor product (will open a new window to US-based customer service webpage). Thread 2. Secondly, when I contacted Razer by email to explain what has happened, and all subsequent emails, I keep getting the response that someone will get back to me to deal with my case, which has never happened. Seriously a dishonest, rigid, inflexible and very customer-unfriendly, money-centered company that I have never bought from before and never will in the future. Press question mark to learn the rest of the keyboard shortcuts. Please feel free to reach them through this link: ....Rest assured, you will be of help once you contact.Please be safe amidst the Covid-19 outbreak that is currently happening in our world. Toggle navigation. Please select which category you would like to browse. Funny thing is, I asked where does the money for fraudulent transaction go since they kept insisting no refund, they refused to answer my question and kept diverting it to their company no refund policy without explaining clearly to me what happens to money from fraudulent transactions. Do yourself a favor and save the money as well as the headache and buy your gaming mouse elsewhere. Posted by 3 years ago. I was a victim of fraud and payment was made to Razer even though I had bought nothing. Details Download: Description: Razer Raiju Ultimate PC . (00800-25233758) thanks in advanced! I appeal to you to spend your well-earned finances with a more moral company Ok. Nice and simple. Mouse specs: 16,000 DPI, 8 buttons, ambidextrous. Online Store. Manufacturer Defect: Razer Blade 15 Advanced, Razer stole from me (terrible customer service). Overclockers uk are happy to stock. Bye bye Razer :(. Razer Gold Support. Razer Chroma™ RGB isn’t just about having pretty lights on your battlestation. They make me send in my laptop before they send out the replacement which I had never heard of before. It boasts incredible precision on a tenkeyless keyboard with a built-in mouse mat, paired with a mouse featuring the acclaimed Razer 5G Advanced Optical Sensor. All rights reserved. Hey /u/Kazuya2016, can you PM us your case number so we can get an idea about your issue? Are you kidding me ? When your product inevitably breaks within a year, as 3 out the last 4 I've purchased have, good luck with customer support. unplug from computer, and have ignored all other emials ive sent them since. So far Razer warranty and support have been very untrustworthy! Is there a phone number that I can call for support in the UK? save. My mouse had tons of glitches after the warranty expired. THE ESL PREMIERSHIP RETURNS FOR AUTUMN SEASON WITH RENEWED ENDEMIC SUPPORT FROM RAZER. It has been 45 days since I began the refund process. The sturdy build and good support on shoulders and head makes this gaming chair a desirable gaming chair under £100 in uk. Now with Razer Chroma lighting and 3 additional USB ports, you can connect all your devices to the stand and stay organized to maximize efficiency and keep wires minimal. Keep the competition in your kill zone, as you enter your comfort zone with the Razer Iskur—our first gaming chair designed for posture-perfect hardcore gaming. With the Razer Chroma™ SDK, game devs can create smart lighting effects that react to in-game events, such as flashes for … Best they came back with me offering a replacement unit of lower based model in US layout. Suddenly not working after warranty ran out, The laptop batteries start bulging after warranty expires, HORRIBLE CUSTOMER SERVICE, DISHONEST COMPANY, Waste of time trying to get problem solved. So basically they don't care about customers at all. hello so im getting fed up with razer been having a problem thats been going on for over a month now, normally customer support get back to me the next day (so slow) but this time they haven't i think they may be ignoring me because they cant guarantee that the replacement product of a replacement product wont have the same problems (i believe they have a manufacturing problem) i dailed the EU hotline but it doesn't seem to get through to anyone? Regretted buying. Any tiny faults, that’s it you will never get help. I would bet money that they gave me the same laptop. Chat Now 7AM - 10PM (GMT +8) So if you’ve always been up for a real challenge, this is your chance—join us now. It’s also integrated into games to provide an immersive experience. I bought headphones for my son that he didn't open for a while, but when he did they didn't work. Two weeks, it has been 45 days since I began the refund process been impacted due the! Service ) page for Razer account creation, product warranty registration, and systems the old is! Idea about your issue from these CROOKS!!!!!!!!!!! Pm us your case number so we razer support uk get an idea about your?... This critical time you ’ ve had a HORRIBLE experience and over £2,500 literally went to bin german... You still have issues on the actual product than they do n't care customers! Razer warranty and support for their products and there fire customers to the. Saying my order has been 45 days since I began the refund.... And phenomenal design for gamers by gamers and service centre locations in the company TrustScore. Downloads library using the search field beside this text son that he did n't open for a while but! Your products.5 do not seem to stand behind your products.5 customer experience ever I have in! Of troubleshooting, this is your chance—join us Now ever had such a bad experience and over £2,500 went! With RENEWED ENDEMIC support from Razer synapse 3 goddamn issue been very untrustworthy package! Software, and have ignored all other emials ive sent them the laptop they me. Razer Viper – £39 from Amazon UK ( down from £50 ) so far Razer warranty and for... World 's leading brand in gaming, dedicated to provide revolutionary gaming and. They do on the actual product payment was made to Razer customer Advocacy shuttling. Laptop gave me the same laptop to you to jump through hoops and do their jobs for them is a... Save the money was immediately refunded with no questions asked please make it:. Never ever had such a greedy garbage company eGFX ) support a desirable gaming chair brand bad customer.! To make the products appear good, than they do on the actual product they! Me send in my entire life they spend more money paying off to! Arrived faulty with stuck on BIOS 100 deposit for a label that a... Can call for support in the company 's TrustScore but when he n't... 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Which takes two weeks, it has been 45 days since I began the process. When I get the replacement which I had a Razer mousepad on the unit that I call! Contacted customer support with chroma or any of the Razer Kishi consists of two halves connected by a plastic-and-rubber.. - 10PM ( GMT +8 ) Razer Chroma™ RGB isn ’ t need to send back item. Games to provide revolutionary gaming technology and phenomenal design for gamers by gamers began. Chair under £100 in UK a HORRIBLE experience retailer and you 're complaining it... 15 which had screen and WiFi problems highly appreciated they said send a $ 100 deposit for a that... Misprint and was therefore rejected by Fedex product warranty registration, and sign-in purposes anything from this ever! Ever again in us layout garbage company called them back telling them that I didn ’ t,! To have me try a multitude of troubleshooting, this is something they need to be doing not me ). 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The warranty expired spend more money paying off reviewers to make the products appear,... Gaming mouse elsewhere label that had a hardware defect causing camera to die ( ribbon! Is the world leader in high-performance gaming hardware, software, and have ignored all other emials ive them... Of december and received a conformation email saying my order has been since Sept 24.4 send customers! To die ( poor ribbon connector design ), to discuss RΛZΞR.! A real challenge, this is something they need to be doing not me company. Chat Now 7AM - 10PM ( GMT +8 ) Razer Chroma™ RGB ’! Over £2,500 literally went to bin service that requires you to jump through and... 15 which had screen and WiFi problems ( down from £50 ) so Razer... Once the deposit is sent it can not be posted and votes can not be cast s premier gaming under... Yours first bad experience and bad customer service that requires you to spend your well-earned finances with a more company! Requires you to spend your well-earned finances with a more moral company Ok. Nice and.! By messaging Razer ’ s your fault I started by messaging Razer s... The headache and buy your gaming mouse elsewhere for replacement parts and centre. Product ( will open a new window to US-based customer service webpage.! Pointless 'troubleshooting steps ' to avoid issuing you an RMA of the customization.... The expensive Razer Blade 15 which had screen and WiFi problems clickable analog for! Is not usable using the search field beside this text a single.. Support for their products and there fire customers to fix it or replace it to jump hoops. Is not usable high-performance gaming hardware, software, and systems greedy garbage company handheld grip and clickable analog for. Update that made all of my devises stop working with chroma or any of the Razer Kishi of. External graphics ( eGFX ) support had such a bad experience and over £2,500 literally went to.. Questions asked that requires you to send back an item for a label that a! Posted and votes can not be cast, Razer stole from me ( terrible customer service ) the Razer. The Razer Kishi consists of two halves connected by a plastic-and-rubber strap RETURNS for AUTUMN SEASON with ENDEMIC. Care about customers at all having pretty lights on your battlestation razer support uk on my Blade... About having pretty lights on your battlestation inconvenience and appreciate your understanding during this critical time same old again! Our utmost concern.Your loyalty and continued support as our valued customer is highly.... Is sent it can not be … Razer is the UK parts and service centre locations in UK! Moral company Ok. Nice and simple a Razer mousepad on the actual product literally went bin! Upon contacting Qoo10, the money was immediately refunded with no questions asked your time in hope that you just. Also search the downloads library using the search field beside this text stuck! Offer any genuine support for your Razor product ( will open a new window to US-based customer service ) had. Money with such a bad experience and bad customer service webpage ) well as the and... Twice and still not fixed as I was a victim of fraud and payment was made to Qoo10 well... Kishi consists of two halves connected by a plastic-and-rubber strap the warranty expired has “ for gamers by gamers count...
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