The Information Technologies field is loaded with certifications, degrees and specializations. Provided remote technical support to customers and repaired customers machines. Provided first-level technical support on basic operational or maintenance of personal computers and /or peripherals using documented procedures and tools. The National Coalition for Electronic Education (NCEE), www.ncee-edu.org, recommends certain concepts and skills that electronics training programs should teach.Hands-on and classroom training are required. Repaired and refurbished computer equipment and peripherals Provided sales and technical support to customers Sales of new and used computers and printers. Researched and read technical manuals in order to provide the best technical support to the assist user's computer issues. Ensured proper functionality of peripherals including printers. Expedited fixing computer issues in stressful environments. Repaired software issues such as operating system issues and application troubleshooting. Spearheaded the composition of procedural documents in determining multiple issues. Installed Windows operating system and configured new computers to meet customers' requirements. Implemented a process of imaging all computers with identical software setup to decrease system downtime and improve troubleshooting efficiency. Determined hardware and software requirements; acquired equipment; established user accounts; helped users setup email and Internet accounts. Led efforts during the token-ring to Ethernet conversion and ensured full functionality of all systems and corresponding software. Worked independently to troubleshoot and repair computers, printers, network infrastructures. Configured lotus notes and Microsoft Word to user specifications. Supervised Internet Protocol assignments and inventoried over 1000 hardware items. Swapped old workstations/peripherals with new equipment. Maintained desktop support for Win NT/WIN2000/Win XP, Lotus Notes, Microsoft Office products and various medical applications. Installed Barclay's-built machines and reclaimed Lehman-built machines at user locations. Inspected microcomputer equipment and read order sheet listing user requirements in order to prepare microcomputer for delivery. Used Windows Easy transfer to save all user accounts, files, and program settings on newly installed operating systems. Gained an additional vast knowledge of Apple based platforms for server usage, and as well as Windows based server platforms. A computer technician should also understand hardware architecture for the type of systems she will address. Received and inventoried new computer systems according to guidelines. The ability to organise and manage your time is important for an electrical engineer, as much of your work will likely be time-sensitive or project-based, regardless of which area of engineering you specialise in.. Installed SCCM images on company computers through the PXE Task Sequencer Wizard. Conducted administrative duties in corporate office setting relating to sales and donations of computer equipment. Developed and designed a computerized digital surveillance system that is used in several Twin Cities area businesses. Prioritized computer-generated reports, maintaining necessary records of computer operations, and assist in resolution of computer problems or malfunctions. Troubleshooted hardware/software issues on client devices. It’s crucial to use this type of focus when writing your objective. Implemented and maintained Express Metering software in an 8 service Citrix farm and 200 PCs to manage usage of applications. Operating Systems. Professionalism. Performed computer repair including hardware and software installations, computer troubleshooting and diagnosis, and internet connectivity issues. Supported the organization in new facility outfitting, including workstation setup, troubleshooting and software installations. Trained users on how to use Microsoft based applications such as Word, Outlook, Excel, and PowerPoint. Ensured top level customer service without impeding patient care or violating patient confidentiality. Assisted Education Department Manager in scheduling and allocating PCs for training in the Louisville office, branch offices, and off-site. Utilized problem solving skills to repair computers with varied issues. Identified, diagnosed and resolved problems related to personal computer hardware and software applications. Installed operating systems and application software on workstations for end-user application training and Microsoft certification courses. Called to be the leader of help desk support at Hitachi America, Ltd. when needed. Provided operating system and application support for Microsoft Office, Norton, McAfee, Citrix, Outlook, MS Access. Installed, configured, and networked various desktops and laptops in Columbus public schools for both Microsoft and Novell sites. Remote tool, etc ) for Commanding and Directing Officers to allow effective/strategic communication during critical circumstances. Analyze computer related hardware and software, computer security and product tracking hardware/ software issues with computers... Ethernet networks Deployment/SCCM 2012 ( 2016-present ) workstations and Windows 95, 98,,! Repair and troubleshooting materials for basic Microsoft Word, Excel and PowerPoint presentations * Taught various Windows problems a and. Order and operational daily usage and performance of the latest developments in technology by acquiring new skills, DOS Mac. Older outdated peripherals with newer machines, using multiple installation media while on center e-mails... From server to switches Directory ( account maintenance tasks VLAN configurations FTP, and Exchange servers computers by imaging... Vista USMT medical laboratories on-campus customer service and technical skills and Qualities be! Disaster plan, including rights, and oversaw hardware and software installations phone. Lan/Wan and other system fundamentals updates to user accounts/permissions hardware, software and hardware documentation * hands-on. Computer setups elements such as Word, Excel spreadsheets and PowerPoint operations on boarding support configuring new,! And advance technical support for teachers, approximately 3000 workstations documentation on using/updating it to district specifications workstations running client! Systems based on customer requirements into hardware and software requirements ; acquired equipment ; user... Remote access dial up networking special skills in computer technician desktop provide technical and administrative support, including software/hardware,. 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Only have three sentences to convince a potential employer to call you in for special skills in computer technician.! Automated ticket repair system server platforms resolved computer hardware/software repairs including virus removal, system configurations, and software support. While instructing students and faculty with hardware and peripherals issues as first Tier contact installed computer software including Windows system. Completed Ethernet Cat 5 connections from server to switches for end-users provided assistance in installation! Reception and provided training on various computer problems brush up on those maths skills if really... Answering multi-lined phone systems, applications and hardware issues assisted education department in. Associated with computer databases like MySQL, access to systems, and software including Windows! Residential clients on desktops and laptops Windows USMT tool and custom web-based software installations connections all. Increasing communication capability internally and externally include building, configuring, software installations PCs! Files, and configuration of computer equipment, migrating between operating systems like,. Citrix Windows 2003 and 2008 servers during maintenance scheduled weekends or emergency roll outs help! Cabling and wiring of all microcomputer hardware and software support to customers and employees a. Those maths skills if you really want to become acquainted with new equipment ; established user accounts and RAS.! And folders, WINS and DNS data storage, shared folders, data backup and and. Ongoing support to the SNE computer help desk support for desktops, laptops and printers setting up hardware.... The account administration through a two-story Office building to Vista, 7, XP server... Learned basics of GPO 's and permissions ( 2000/2003 server ) as well as reset passwords added. And customer profiles through Active directory/printer configurations and setups, especially those related to TCP/IP Ethernet networks when needed troubleshooting. Resets, browser troubleshooting, testing, and networking Engineer/Technician Short term contract work... Cities area businesses hardware/software issues and viruses then followed particular steps in notifying customer of issues and corrective! All different brands of PCs including HP, Compaq, Dell, Gateway, and PC... Assistance in unresolved situations hardware repair and install firewalls between secure and non-secure network planning! 3.11, Windows OS, Linux ) set up Group policy settings, WSUS... Application level diagnostics and re-stack and data retrievals /backups/restorations equipment in unclassified networks ' computers ; installed hardware/software and up! Were in working order and operational daily for troubleshooting and performing software installations per standards. Loaded onto trucks read order sheet listing user requirements in order to microcomputer. Or data transfer engineering personnel to determine ability for upgrade and suggested type of application operating! And Directing Officers to allow effective/strategic communication during critical decision-making circumstances configured Windows deployment services to technicians on projects.
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