It is like new and I have no doubt it will last me for many, many years to come.This replaced my 36 year old Steelcase that I've had for almost 20 years now.Will buy from again and will be sending my employer your way. We manufacture our own replacement parts and use only the best materials & fabrics available. Honest people that take pride in their product and service. Thanks, Crandall! The chair feels like it is brand new, and I'm happy to have gotten a great deal. I was very happy to find a refurbished version at Crandall that looks and feels just like a new chair. They were incredibly kind and understanding of my situation. Very helpful and great costumer service!! Thanks! Available in Smoke or Graphite. It's just like sitting at work in the same chair! I accidentally ordered the wrong wheel size and David Crandall immediately took care of me.I've been extremely impressed and will definitely return for my future office furniture needs! Needless to say they went above and beyond on customer service - I cannot recommend them enough! Benefit of using Crandall is that the chair was rebuilt, so old worn parts were replaced. (I really hate boring colors, and I just won't buy black furniture at all.) I bought a remanufactured Steelcase Leap V2 since I will be working from home for quite some time. It arrived in great condition in under a week. I think that Herman Miller did a nice job of improving the Aeron, while still keeping it almost identical to the original design. That video belonged to Crandall, so I went with them instead and I'm glad I did! Herman Miller is a 100-plus-year-old company that values design, the environment, community service, and the health and well-being of our employees and our customers. These are the lighter color graphite? Bought a chair to work from home during covid19, couldn't be happier, the chair looks and feels like new, it arrived within the expected time. The new Aeron chair also comes in 3 sizes, to accommodate different body types. Produced on time and delivered safely with good and (for the most part) clear instructions, I highly recommend Crandall Office Furniture. Would not hesitate to order from them again if I needed more furniture! But this review isn't about Steelcase - it's about Crandall.What really impressed me about Crandall was their support. I would highly recommend them. I had a great experience with my order from Crandall. I looked at several videos online before assembling the chair and was rewarded. The chair arrived a week later and I didn't pay a penny to get this problem resolved.I wish all businesses had customer service like this! I did need what I think was a 1/8 allen key, long handle screwdriver, and flashlight. He gave me great advice in terms of the various options that would be important for me, and was also happy to explain those that I wouldn't need. Not a big deal though. I couldn't recommend this place more. The vinyl looks very high end and is beautifual in my office. Aeron Remastered. The chair I ordered is in excellent condition - on time excellent service. I love the adjustability. The quality and fit of the chair is great and I'm glad I got it. There was a GREAT slip sheet included with how-to for putting it together, and it was outfitted with QR codes so that you could get detailed videos for more details. I ordered a Steelcase Leap V2 from them and it was defective. It arrived on time, as agreed. Perhaps it is not as thick as claimed or this one was missed, in any case that is a big determent for me. They had a video outlining how to adjust the chair. Ordered a Leap V2 chair during COVID19 times -> Chair arrived looking completely new in less then a week - to the specs I chose!After doing a long search for cheaper ways to get a Leap V2 - this seems to be the only place that doesn't have a lot of bad reviews / BBB cases or strange / deceiving terms for used / renewed chairs - and are very clear about what you are getting and the warranty they provide.Next time I need a chair - they are def. That other company showed me a DIY link on YouTube on how to replace a cylinder. I did run into one problem in the process. Highly recommend if you don't want to spend the $$$ on a brand new Steelcase. Great company! 10/10 customer service from the very Dave Crandall. Crandall is the only company I have seen do this finally.Honestly I wish every company could be more like Crandall. I got my chair about a week ago. These guys went out of their way to come up with a hard to find part I needed. The assembly process of the Aeron chair is a pretty quick and easy one. I feel like I got lucky when I found Crandall. Purchased a remanufactured steel case Amia. Then I came across Crandall Office Furniture. I figured that i can purchase a quality chair (I have a desk job that I sit about 8 - 9 hrs a day) at a reduced price and get a full warranty, so I decided to make the purchase.The chair arrived on time, and looked brand new. How to tune and use your Lino Chair for maximum comfort and support. Came the same day my company told me Iâd be permanently working from home, so itâs going to get lots of use. Posture fit unit the adjustable PostureFit SL option, for a more comprehensive enhancement on seated comfort. I purchased the Steelcase V1 chair because I was tired of buying cheaper (and pain causing) chairs but didnât want to spend the nearly sixteen hundred dollars on a brand new one. Great company and price, I couldn't tell my Steelcase leap v2 chair was refurbished. The Leap went together easily and offered a huge and immediate improvement in comfort over my old chair. If you don't need to buy a new Steelcase or want a personalized color this is your place. Amazing chair backed by amazing customer service! I am not sorry. Thanks to Crandall's quick response to my problem, I was able to use my chair within a day after receiving the replacement cylinder. I don't live anywhere near Crandall Office Furniture and was a little nervous about spending a significant amount of money "blind" but this is the best purchase I've made all year. Kudos to their team! Got a Leap V2, looks close to new and feels great. From start to finish - great product and excellent support/instructions. Great service and great prices! I'd highly recommend buying your next chair from Crandall. The chair feels like new. I had inquired about the Steel case Leap V2 remanufactured chair and the email service was great. The chair arrived just a few days later in perfect condition, and assembly was simple thanks to the instructions that came in the box. For less than $20, I was able to fix it all by myself. Months of working from home had me looking for a more comfortable chair and my cheap chair purchased from Amazon in the Spring was on its last legs. Great price for their chairs, and amazing customer support. I used to work with a Steelcase dealer so knew what I wanted. About Herman Miller So many options! Then I found Crandall Office Furniture, and found their refurbished chairs. Aeron originally combined a deep knowledge of human-centered design with innovative, never-before-seen technology to deliver a chair unlike any other. Delivery can be arranged anywhere in Hong Kong and Macao. A pre-purchase conversation helped me select the right chair. My order shipped within the specified window with tracking number. David and Steve run one of the best refurbisher of Steelcase and Herman Miller office chairs in the country. )Well homegirl here canât afford to drop $1200-$2000 on a new chair. Great service! I ordered a custom print Steelcase Leap V2 and both the chair and the company are fantastic. window.mc4wp.listeners.push( It took about 30 minutes to assemble. Wow! So Herman Miller Aeron, while being a cheaper option, tends to get more favorable ⭐ reviews than the $1172 Steelcase Gesture Chair, as seen on the chart below. We originally purchased a number of chairs from Crandall back in 2015 for a new office space that we had. Description The Classic Aeron PostureFit Support Kit can be installed on your classic Aeron Chairs or Stools to provide support for the base of your spine. I still received my chair in less than a week!! Absolutely love the chair so I went ahead and ordered one for my home office as well. Steelcase Leap V2 462 review:I am a 5'9" 200lb I.T. It was easy to put together (casters, back, and seat). Would recommend to anyone considering steelcase chairs. Installation … Really impressed with their operation. A touch of old school customer service with new school efficiency - perfect transaction! The instructions referenced turning the âset screwâ but the cylinder that was provided with my chair didnât have a set screw. Highly recommend. I liked my chair so much that we ordered another chair for my wife. Aeron originally combined a deep knowledge of human-centered design with innovative, never-before-seen technology to deliver a chair unlike any other. I just received my Steelcase Leap V2 chair for Crandall and a, quite satisfied with it. Aeron originally combined a deep knowledge of human-centered design with innovative, never-before-seen technology to deliver a chair unlike any other. I don't regret my decision! I ordered a refurbished Steelcase Leap v2 through the Crandall website (sign up for the newletter to get a 5% off coupon code), and the chair arrived two and a half weeks later.My wife dug into the box before I got a chance, and she was very impressed with the quality of the packaging. Love the new website and color scheme. It came packaged well and the directions were easy to put together. Your video on utube showed me how to remove the seat so I could adjust the set screw on my v/1 leap chair. What a great business! I had an issue with assembly but I contacted the office by phone and had the issue resolved that same day. I received a response to my email the next day. Ordered a refurbished Steelcase chair, duplicating my office chair while working at home during the pandemic. Read about this Steelcase re-manufacturer from multiple youtube reviews while deciding between a Steelcase and a couple other chair brands. Herman Miller Aeron base Aeron’s shown on the armrest and backrest. The New Herman Miller Aeron chair is now available to order in an executive finish - polished base and chassis with full specifications so you don't have to compromise on comfort and looks. (And before you other WFH-ers ask: yes, the fabric feels fine with no pants on. Incredibly affordable, great quality, AMAZING warranty, top notch customer service and fast shipping. I used the website chat function and thought some one in Burma would respond. I looked around for reasonably priced Aeron chairs. Absolutely the best customer service experience I've had in decades...Dave and the team at Crandall Office Furniture should be very proud of this business and service they provide. I did a lot of research on the Steelcase and Herman Miller chairs and found that Steelcase won out for the best and most comfortable ergonomic office chair. With Crandall you'll get good value and excellent customer service. 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